Free Shipping on orders of $99.
If less than $99, need to pay a shipping fee of $9.99.
*Shipping from USA.
Return requests can be accepted within 30 days after the product has been delivered. Any requests to make a return/exchange of goods will no longer be available after more than 30 days. Customized products do not support returns, because they are customized according to different customer needs.
Returns are subject to the following conditions:
Base material: Made of high-quality environmentally friendly particle board, it has undergone chemical treatments such as insect-proof, anti-corrosion, and moisture-proof. All technical indicators meet international standards. It does not contain chemical ingredients that are harmful to the human body, and the free formaldehyde emission of the board meets national standards.
Finish: Made of high-quality environmentally friendly melamine board, it has high flatness and stability, the error is no more than 0.1mm, the texture is clear and natural, and the color is consistent.
*Please offer the most detailed address, P.O. Box address is unable to deliver.
*The military address is unable to ship.
1. Do I need to pay the shipping fee?
Free Shipping on orders of $99.
If less than $99, need to pay a shipping fee of $9.99.
2. What is the processing time?
It normally takes 3 days for our Chinese warehouse staff to hand orders(excluding weekends and holidays).
We will arrange shipping to you in 7 business days.
3. What's the shipping time?
We have 2 shipping methods, standard shipping & FedEx/UPS.
Standard Shipping Time: 7-15 days. Free Shipping on orders of $99. If less than $99, need to pay a shipping fee of $9.99.
FedEx/UPS Shipping Time: 3-7 days. Free Shipping on orders of $99. If less than $99, need to pay a shipping fee of $9.99.
If you order Pre Sale Products, it will take 1-2 months to produce.
4. Do I need to pay for taxes/duties?
All prices labeled at our site do not include duties and taxes. Customs Policies widely vary in different countries. We will charge the taxes according to the local policies.
5. How to track my order?
All orders will be processed after full payment is received. A tracking number will be sent to your email once it ships out.
Contact support@holzoffer.com immediately if you need to change the shipping address or cancel your order.
PLEASE NOTE:
Your shipment may be delayed due to national holidays, stock shortages, carrier delays, customs delays, extreme weather, and other circumstances beyond our control. We appreciate your patience in these cases.
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