For larger or bulk orders, we may ship by LTL freight instead of FedEx Ground. Please review these important delivery instructions before your shipment arrives.
What to Expect
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Handling time: 1-3 business days to prepare the pallet and schedule freight pickup.
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Transit time: Approximately 5 business days after pickup.
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Tracking: We’ll email you the freight tracking information for reference after freight pickup.
Before Delivery
1. Answer the Carrier's Call (Delivery Appointment)
The freight carrier will call the phone number provided with your order to arrange a delivery time. Please answer calls from unknown numbers to avoid delivery delays.
2. Prepare for unloading.
Liftgate service is provided to help unload the pallet from the truck. Please have a forklift, pallet jack, or other suitable equipment available if you need to move the pallet to its final location.
3. Be present.
Someone should be available during the scheduled delivery window to receive and inspect the shipment.
When Your Freight Arrives
1. Count the pieces
Check that the number of pallets, boxes, or pieces matches the delivery receipt. Take photo(s) if the quantity is not correct.
2. Inspect the shipment
Check the packaging for visible damage such as dents, tears, or crushing. Take photo(s) of any damage you spot.
3. Document any visible damage
If you see damage, clearly write “DAMAGED” on the Proof of Delivery (POD) before signing. Take photos of the damage as well.
After Delivery
Please unpack and inspect your products at your earliest convinience. If you find damage or missing items, keep the original packaging and take photos before submitting your claim. Submit your claim at File a Claim.
For questions or assistance, please contact support@holzoffer.com. We’re here to help make your freight delivery as smooth as possible.
⚠️ IMPORTANT: Please Accept the Shipment Even If It Is Damaged. Do not refuse the shipment because of visible damage.
Instead:
- Accept the shipment and note the damage on the POD.
- Unpack the shipment and inspect the products for internal damage.
- Take photos of the damaged products and packaging.
- Submit a claim through our File a Claim page.
- We will review your claim and reply within 1 business day.