Returns & Refund Policy

We at Holzoffer strive to provide exceptional products and services. If you are not entirely satisfied with your purchase, we are here to assist you. Please read our detailed return and refund policy below:

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Return Policy

Eligibility for Returns

• Returns must be initiated within 30 days of delivery. Requests made after 30 days are not eligible.
• Customized products are not eligible for return due to their personalized nature.
• Items eligible for return must:
  • Be unused and in their original condition as received.
  • Include all original packaging.
    

Conditions for Returns and Exchanges

• Quality-related issues: Returns due to quality problems are eligible for free return shipping, which Holzoffer will cover.
• Non-quality-related reasons (e.g., change of mind, wrong address, ordered wrong size): Both the original shipping cost and return shipping cost are the customer’s responsibility. The amount will be deducted from the refund.

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How to Return an Item

1. Contact Customer Service

   • Email our Customer Service team at support@holzoffer.com to initiate the return process. Please provide:
     • Your order number
     • Photos of the labels on the package
     • Photos of the package (if the package has visible damage)
     • Photos or videos of the product (if there are quality issues)
   • Check your spam folder if you do not see our reply.

2. Inspection and Approval

   • Our team will review your request and provide further instructions.
   • If Holzoffer is covering the return cost, we will issue a return label via email.

3. Ship the Item

   • Return the item using the original packaging and notify us once the item has been shipped.

4. Processing Your Return

   • Upon receiving and inspecting the returned item, we will notify you of approval or rejection of your refund.

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Refund Policy

• Approved refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process and post the refund.
• For returned items, please allow up to 10 business days for our warehouse team to inspect the package. Your refund will be processed once the inspection is complete.
• If the returned item does not meet our return policy (e.g., used, incorrect item, or damaged during return shipping), we reserve the right to deny the refund. This decision will be final.

Refund Exceptions

• Shipping Issues: If the shipping courier encounters issues with delivery, we recommend contacting them directly. Holzoffer is not responsible for courier-related problems and will not issue refunds or resend orders.

Non-refundable Situations

• Incorrect contact information or shipping address was provided by the customer.
• Failure to respond to the courier via email or phone.
• Refusal to accept or sign for the delivery.

Non-refundable Items

• Gift cards.
• Items showing clear signs of use.
• Items not returned in original condition, damaged, or with missing parts.
• Items returned outside the 30-day return period.

Partial Refunds

In some cases, partial refunds may be issued at our discretion. Examples include:

• Items with minor signs of use.
• Items damaged during return shipping due to improper packaging by the customer.

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If you have any questions about our return and refund policy, please feel free to contact us at support@holzoffer.com.